Why more companies are using Salesforce’s Customer Service software-as-a-service (SaaS) solution for call center CRM and help desk management?
The key contrast with traditional customer support software is the “software-as-a-service” model. Salesforce CRM Customer Service & Support by subscription over the Web, unlike on-premise customer service software. So there’s no hardware or software to purchase or maintain, and no lengthy deployment cycle to impede you, your agents, or your customers.
For many companies, information technology (IT) is a key to success or even survival. IT must keep up with the changes in business conditions, user needs, revenue streams, technology, and competitive pressures.
ProBizMix approaches IT by developing value-based information systems strategies that support your business objectives. We don’t believe in technology for technologies sake. Instead, we work with your executives, managers, and staff to identify and develop new or more effective ways to use computers, systems, and networks.
Our consultants can help you improve your company’s responsiveness to changing markets, differentiate your products from those of your competitors, develop or strengthen links with customers and suppliers, enhance shareholder value and control the cost of delivering information.
The Sales Cloud is the world’s most complete sales application. Comprehensive and easy to customize, the Sales Cloud helps companies manage people and processes more effectively. Reps get the tools they need to build stronger relationships and close more deals. Managers get real-time visibility into the team’s sales performance, plus the power to instantly make changes as the business changes.
Naturally, the Sales Cloud has moved forward, too. The Sales Cloud helps both sales reps and managers sell, but it also serves up the next generation of collaboration tools with Salesforce Chatter. Now you can stay on top of everything that’s happening in your deals, in real-time, with updates on people, documents, accounts, and deals pushed to you immediately in your Chatter feed. You can also get real-time updates from the road on your favorite mobile device with native apps for the Android, BlackBerry, iPad, and iPhone platforms.
Our design and development team creates websites for businesses based on our clients’ branding, target customers, and corporate cultures. We can create this branding, as well as your corporate logos for you, or use your existing ones. We develop websites that are user-friendly and grab the attention of the visitor.
Our team has extensive experience building websites from scratch, as well as updating sites with fresh polish, and can therefore tackle any project regardless of the scope. We assign a project manager to each project, following its success from the very beginning through the end. Your project manager provides consultation on all the details of the website renovation, such as the hosting and designs, and remains accessible for questions.
Our design and development team stays ahead of the curve, using the latest technologies to convert site traffic into sales.
Listen at a social scale. Create compelling social presences. Connect with customers. Align sales, service, and marketing. Amplify your content. Track campaign ROI. Drive real business results.
We are in an era where all business is social. Even the most staid institutions and regulated businesses are being pulled into the social sphere by their customers, clients, and patients. Up until now, social media marketing has seemed complex. The management of social business and marketing integration has been scattered – too time-consuming or seemingly difficult to scale for the average business to consider.
Enter the socially connected business. By embedding social into every part of your business and marketing practice, being a social business becomes much easier to manage and scale. This has a direct positive impact on your bottom line, shareholder and customer happiness, customer service capabilities, lead generation, analytics across departments and the internet, product development, and much more. Imagine a business where the interaction between your departments, your customers, your potential customers, your suppliers, and your shareholders was seamless and fluid, with no barriers to success.
The world is changing. Customers are demanding more and better service, delivered through every conceivable channel. That’s why more companies are using salesforce.com’s customer service software-as-a-service solution for call center CRM and help desk management. The key contrast with traditional customer support software is the “software as a service” model. Salesforce CRM Customer Service & Support is delivered by subscription over the Web, unlike on-premise customer service software. So there’s no hardware or software to purchase or maintain, and no lengthy deployment cycle to impede you, your agents, or your customers.
For simplicity, no customer service software comes close to delivering call center CRM like salesforce.com. Salesforce CRM Customer Service & Support’s renowned ease of use means agents need less training, resolutions are speedier, and customers stay happy.
Are you getting the most you can from your CRM investment? We provide Salesforce “Optimization Services” and perform “Current State Assessments” so that you can learn more about how to leverage the Salesforce Platform. From Integration to Data cleansing, business process re-engineering, and development on the Force.com platform, we look to make you a “Customer Company” by taking advantage of Turnkey services from ProBizMix.
We do Strategy, planning, implementation, training, and support as well as Integrate Marketing solutions to Improve Business Velocity. Optimize your investment in CRM, Extend your Reach, and Accelerate your business!
We build comprehensive Search Engine Optimization (SEO) campaigns. This involves two components: on-site structuring and off-site content linking back to your site. We conduct complete site audits, keyword analyses, competitive analyses, report monthly, and give our clients 24/7/365 access to reporting portal. You can check your results at any time.
Search engine optimization (SEO) involves using evolving and innovative strategies to drive top rankings on search engines. The major search engines Google, Yahoo, and Bing continually change their algorithms to keep pace with how the consumer is searching. These changes can dramatically affect your company keyword rankings if you are not paying close attention to the changes IN ADVANCE and preparing for them ahead of time. That is what you pay us to do. The most recent Hummingbird release by Google is a great example. Did your SEO company make changes before it happened to anticipate the changes? Did they communicate that to you? We do!
Our Search Engine Marketing (SEM), or Pay-Per-Click (PPC) campaigns, as with everything we do, focus on increasing your bottom line. And we do so by delivering quick results. These campaigns can stand alone or be part of a broader strategy. We suggest the latter of course.
Effective PPC campaigns can drive significant traffic to your site or landing page. That requires a well-oiled strategy and experience to successfully maximize every dollar you spend. The timing, cost per click, and conversion tracking are just a few key elements of your PPC campaign, and they must be constantly reviewed and tweaked to drive qualified traffic. What happens once they reach your site or landing page is critical to converting these leads to a customer? We map this out as part of the process.